FAQ’s :: Frequently Asked Questions !

If you've chosen an e-ticket, your booking is stored electronically. All you need is your reference number, which we'll send you immediately by email once you have completed your booking.

E-ticketing (electronic tickets) is a 'ticket-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. To avoid paper ticket charges, we advise that you choose an e-ticket where one is available. When you check in at the airport, just show the airline your identification (the credit card used at booking or your passport) and give them your booking reference number and they'll issue you with a boarding card. You must have the form of identification that you selected during the booking process when you check in.

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. Once you have selected your flight, you can see the specific restrictions attached by clicking on the Conditions button. The fare rules for your chosen flight will appear. In the fare rules you will also see if the airline charges to make changes. If changes are allowed, the extent to which you can change and how much extra will be payable, is dependent upon fare availability on the new dates/flights.

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline. Should you require further information, please contact the specific airlines.

Any Passenger whose flight is cancelled, shall have the choice of either: Re-routing, under comparable transport conditions, to the final destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger's convenience, subject to availability of seats; or A refund payable to the person who purchased the ticket.

Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. During recent times, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class. Virgin introduced Premium Economy with British Airways following with World Traveller Plus. Economy restricted usually the cheapest fare and is normally non-refundable and non-changeable. However, please check the fare rules associated with the flight you have selected. Once you have selected your flight, you can see the specific restrictions attached by clicking on the 'View fare rules' link on the top right hand side of the ‘Itinerary' page. Economy unrestricted This is still the lowest class of ticket, but means that you can change your flight details or have your ticket refunded if necessary. Premium Economy or World Traveler Plus This class offers a more affordable upgrade from Economy, offering bigger and wider seats than in Economy, with a headrest, a leg rest and a seat pitch of 38 inches. Fare rules may vary with this class of ticket, please check at time of booking. Business class This ticket is changeable and refundable unless there are specific restrictions, and entitles you to a premium service on your flight. Seating is more spacious and comfortable than Economy. Business class may not be available on all flights. First class This ticket is fully changeable and refundable, and usually the most expensive fare. As it suggests, this is the best service available on flights with the most comfortable seating and benefits. Seating is nearest to the front of the plane, or on another level.

As soon as you realize you've made a mistake, please contact us by email or by calling our Sales centre on +995-613613-610500 Monday to Friday 09:00 am - 12:00 pm and Saturday 09:00 am - 06:00 pm. It's important that you let us know as soon as possible so that we can advise you of the fare rules and the possible costs to change/cancel the booking.

Easily – use the dropdowns to select the number of passengers on the trip, including infants.

Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. Recently, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class - Virgin introduced Premium Economy with British Airways following with World Traveler Plus. Premium Economy and World Traveler Plus offer a more affordable upgrade from. Economy, with a headrest, a leg rest and a seat pitch of 38 inches. They also offer personal in-seat entertainment system that provides a wider choice of on screen entertainment with 18 channels of the latest blockbuster movies and TV entertainment. When searching for a flight with Master fare, we'll let you know you when Premium Economy or World Traveler Plus seats are available for your journey. All you have to do is click on the Select button next to the logo, and you could be treating yourself to an affordable upgrade.

Once your tickets have been issued, reviewed and are ready for delivery, we'll advise you by e-mail. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales Centre on (+92) 300-9117031.